Our 7 Days Return & Refund Policy*
In order to receive an exchange, please email us at [email protected] or call us at +6012-4540763 within 7 days from the day the item is received. You have to include the following details in the email:
1. Order no:
2. Contact No:
3. Name of the shoe:
4. Size wish to exchange:
Once we receive your request for exchange, we shall contact you within 7 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
There's 2 ways of sending back the item.
1. Contact us and meet us at the office.
2. Courier the item back to us by logistic company (Poslaju, Skynet...). We don't liable for the shipping fees.
Skynet/ Gdex within Malaysia
WM - 2-4 working days
EM - 4-6 working days
In some cases, due to unforeseen circumstances, deliveries will take longer than scheduled.
Please contact us at [email protected] or 012-4540763 if you have any questions or doubts.
Items below RM15 selling price are not refundable except INCORRECT items.
1. Notify us within one week of receiving your item.
2. Ship back within one week of Return Approved.
2.1 Products can only be returned if INCORRECT or DAMAGED.
2.2 Exchange will be made upon receipt of the original product, subject to stock availability. If no stock is available, refund will be provided.
2.3 Return shipping cost (if any) will be reimbursed to you once we have confirmed product is indeed INCORRECT or DAMAGED.